Privacy Policy
ATF Chiptuning is committed to protecting the personal data you share with us through this website, by email, by phone, or through service inquiries. This Privacy Policy explains what information we collect, why we collect it, how we use it, and how you can contact us regarding your data.
1. Company Contact Details
This website is operated for ATF Chiptuning and its service communication channels.
Bosnia and Herzegovina office
ATF Chiptuning
Vasilija Ostroskog 7, Banja Luka 78000
Phone: +387 65 517 111
Email: info@atf-chiptuning.com
Additional contact: mladen.mitrovic.mm@gmail.com
Serbia contact office
Jurija Gagarina 14B, zgrada Neven, lokal br. 6, Belville, Beograd
Phone: +381 64 330 87 97
Email: info@autodijagnostika.net
Working hours
Monday to Friday: 08:00-18:00
Saturday: 08:00-14:00
Sunday: closed
2. What Information We Collect
We may collect personal information that you voluntarily provide when you use our contact forms, request service information, or communicate with us directly. This may include:
- your full name
- email address
- phone number
- message contents and inquiry details
- vehicle or service-related information you choose to provide
- basic technical and security information necessary for website operation
3. Why We Use Your Information
We use this information only for legitimate business purposes related to our services and communication with you. This includes:
- replying to your inquiries
- providing information about chiptuning, diagnostics, calibration, electronics, or file services
- scheduling appointments or consultations
- following up on ongoing customer communication
- protecting the site from spam, abuse, or technical misuse
- keeping internal service and communication records
4. Legal Basis for Processing
Where applicable, we process personal data based on one or more of the following grounds: your consent, steps requested by you before entering into a service relationship, or our legitimate interest in managing customer communication, providing requested information, and maintaining website security.
5. Sharing of Data
We do not sell or trade your personal data. Information may be processed by trusted providers only when necessary for website hosting, email delivery, form handling, analytics, anti-spam protection, or technical maintenance. These providers may access data only to the extent required to perform their services for the website.
6. Data Retention
We keep personal data only for as long as reasonably necessary to answer your inquiry, maintain communication history, deliver requested information, support ongoing service requests, or comply with legal and operational obligations.
7. Cookies and Website Technology
Strictly necessary cookies may operate without optional consent because they support security, language selection, storage of your consent choice, and essential website functions. Google Analytics, Google Tag Manager, Meta Pixel, and other optional analytics or marketing technologies are disabled by default and are activated only after you provide the relevant consent through the cookie banner. You can change or withdraw your choice at any time through the Cookie Settings link in the footer. Your consent preference is stored for up to 180 days.
8. Your Rights
Depending on the laws applicable to your location, you may have the right to request access to your personal data, ask for correction, request deletion, restrict certain processing, or object to the use of your information. You may also contact us to ask what information we currently hold about you.
9. Contact Regarding Privacy
If you have questions about this Privacy Policy or about how your personal data is handled, please contact us at info@atf-chiptuning.com. You may also contact us through the Bosnia and Herzegovina phone number listed above for general website and service inquiries.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. The latest version published on this page is the version that applies.